2-1-1 Pinellas Snapshot
2011, 2012, 2013
United Way Suncoast and 2-1-1 Tampa Bay Cares, Inc. have partnered to share information with the community on trends and issues identified through analyzing the 2-1-1 call data. As part of its strategic plan, United Way Suncoast is committed to being data driven in determining needs and appropriate strategies to address those needs, as well as in outcome tracking and reporting of strategy impact. This report speaks to the first part of that commitment: data-driven needs and strategy assessment. 2-1-1 Tampa Bay Cares, Inc. provides the only free, confidential, multi-lingual, 24-hour line for access to community information, services, and resources for the residents of Pinellas. Staff and volunteers answering the 2-1-1 line connect individuals and families to information about critical health and human services available in their community for every day needs and in times of crisis.
A few key findings:
- There has been an increase in calls and in repeat callers over the past three years.
- The most frequent requests are for help with utility payments, followed by requests for housing assistance (mortgage or rent-related), and then calls for those with needs related to homeless services. A full description of each type of request is in Appendix B.
- Callers who called 2-1-1 were often assisted with more than one need.
- Five zip codes generated 30% of total calls: 33705, 33711, 33712 in south St. Petersburg and 33755 and 33756 in Clearwater. Those zip codes have a higher percentage of residents with low incomes, so the high percentage of total volume likely reflects greater need in those areas, but it could also reflect greater awareness of the 2-1-1 services.